***LOUD LIBRARY - Please enjoy a concert this evening in the Round Room at 7:00 PM***
Q: Can my spouse/friend/neighbor/family member pick up my reserve materials for me?
A: Yes, if you have given your library card to them, or if they have a copy of the hold pickup notification sent to the email address on their library account. We will also accept a library barcode displayed on a mobile device.
Q: Can you tell me what items are out or overdue on the card of my spouse/friend/neighbor/family member?
A: Only if you have that person’s library card.
Q: If I forget my library card, can I still pick up my reserved book?
A: Yes, if you bring in some other form of identification, or if you are able to answer a series of questions to confirm your identity.
Q: If my dad gives me his card and asks me to call the library to find out if there is a book on hold for him, would the library staff tell me?
A: If you have his card, we can tell you only that the book is here.
Q: If my neighbor gives me her library card and asks me to find out what books she has that are overdue, would the library staff do that for her and tell me?
A: No, but we can renew those books for her, unless one of them is on reserve for another patron, or we can mail a copy of her library record to her. We can also accept payment from you on her behalf and then mail her a receipt.
Q: Last week I requested three books for my son. We used his card, I think, but I stopped by today and all I have is my card. Can I pick up his books?
A: The books must be picked up using the card under which they were reserved. You may also pick up his books if you have a copy of the hold pickup notification sent to the email address on your son’s library account. We will also accept a library barcode displayed on a mobile device. If you have a copy of the hold pickup notification, you may pick up his books.
Q: The email address in my library card record is not right, but I can’t remember what our email address is. Could you check my husband’s card and tell me what it is?
A: We are sorry, but the information in his patron record is confidential, but we can send out a test email to verify that the address you have given us is correct.
Last update: September 15, 2021.